Comments on: Customer Service in the Internet Era http://blog.openskye.com/2010/02/09/customer-service-in-the-internet-era/ Does Anyone Read This? Wed, 08 Sep 2010 09:35:45 +0000 http://wordpress.org/?v=2.3.1 By: Lori http://blog.openskye.com/2010/02/09/customer-service-in-the-internet-era/#comment-4722 Lori Fri, 19 Feb 2010 23:24:34 +0000 http://blog.openskye.com/2010/02/09/customer-service-in-the-internet-era/#comment-4722 Unfortunately for some businesses - many of the negative review sites have a strong web presence and can easily rank for a company's name with no effort. Years of good work and growing their brand can be tarnished by a single disgruntled customer regardless of the legitimacy of their complaint. Reputation Management is essential in today's business environment - monitoring brand online and making a strong effort to highlight positive press via social media. Unfortunately for some businesses - many of the negative review sites have a strong web presence and can easily rank for a company’s name with no effort. Years of good work and growing their brand can be tarnished by a single disgruntled customer regardless of the legitimacy of their complaint. Reputation Management is essential in today’s business environment - monitoring brand online and making a strong effort to highlight positive press via social media.

]]> By: Chuck http://blog.openskye.com/2010/02/09/customer-service-in-the-internet-era/#comment-4671 Chuck Tue, 09 Feb 2010 19:50:42 +0000 http://blog.openskye.com/2010/02/09/customer-service-in-the-internet-era/#comment-4671 I see word of mouth as gold. Companies better start working on the customer facing part of business if they want to succeed. After just buying a TV this week I can tell you all of the major chains failed except for Target. Their sales people were very helpful; they just didn't have what I was looking for. They even thanked me for stopping by. I see using them more often. Most of the opinions on Epinions, Amazon etc… seem to be ax grinders and shills. Do people have the intelligence to weed them out? I would hope so but seeing how people seem more willing to accept poor customer service from the big chain brick and mortars I highly doubt it. I see word of mouth as gold.

Companies better start working on the customer facing part of business if they want to succeed.

After just buying a TV this week I can tell you all of the major chains failed except for Target. Their sales people were very helpful; they just didn’t have what I was looking for. They even thanked me for stopping by. I see using them more often.

Most of the opinions on Epinions, Amazon etc… seem to be ax grinders and shills. Do people have the intelligence to weed them out? I would hope so but seeing how people seem more willing to accept poor customer service from the big chain brick and mortars I highly doubt it.

]]> By: Ronda http://blog.openskye.com/2010/02/09/customer-service-in-the-internet-era/#comment-4669 Ronda Tue, 09 Feb 2010 16:27:17 +0000 http://blog.openskye.com/2010/02/09/customer-service-in-the-internet-era/#comment-4669 Great customer service ultimately builds brand loyalty, in any industry. It's the exception, rather than the norm, which is why we all talk about it. Other companies known for their customer service? Southwest Airlines & Nordstrom.... they do an excellent job. Great customer service ultimately builds brand loyalty, in any industry. It’s the exception, rather than the norm, which is why we all talk about it. Other companies known for their customer service? Southwest Airlines & Nordstrom…. they do an excellent job.

]]>